1. Scope of Policy
This Refund Policy governs the purchase of SaaS subscriptions, platform credits, custom consulting packages, and digital services offered by Macincode Technologies Private Limited Private Limited ("Clops", "we", "us", or "our"). By purchasing any service or subscribing to a billing tier on our platform, you agree to be bound by the terms outlined below.
2. Subscription Refunds
We want you to be completely satisfied with your Clops platform experience. We offer the following refund terms for subscription products:
- Initial Subscriptions: If you are a new customer subscribing to any paid plan (e.g., Clove CRM, ManageSight ERP, Clops One, Orbit Campaign tools) for the first time, you are eligible to request a full refund within 15 days of your initial purchase date.
- Renewal Billing: Automatic renewals are non-refundable. If you wish to cancel your subscription and avoid future charges, you must submit a cancellation request before the start of the next billing cycle. If you fail to do so and wish to request an exemption, you must submit a refund request within 7 days of the renewal charge, subject to an evaluation of application usage.
3. Non-Refundable Transactions
The following categories of transactions are strictly non-refundable:
- Custom Enterprise Contracts: Tailored enterprise structures, custom software builds, or designated white-labeled portals are subject to the specific refund provisions written directly inside their respective master service agreements.
- API Credits & Usage Charges: Purchases of additional database APIs, AI creative studio rendering keys, and WhatsApp DialogSync template broadcast metrics are consumed in real time and are non-refundable once activated.
- Consulting and Training: Fees paid for SOP consultation, corporate workflow design, and dedicated training cycles are non-refundable once the services have been rendered.
4. How to Request a Refund
To initiate a refund request, you must submit a clear request containing your workspace domain, account username, and transaction receipt to our billing department:
Email: billing@clops.co or support@clops.co
Our team will evaluate your request against workspace activity and reply within 2-3 business days. Approved refunds are credited directly back to your original source of payment within 5-7 business days, depending on processing bank timelines.
5. Modification of Plans
When upgrading your platform tier mid-billing cycle, any remaining balance from your previous plan will be automatically prorated and applied as credit toward the upgrade invoice. Downgrading a plan does not generate immediate cash refunds; the billing system applies the difference as workspace credit towards your future subscription cycles.